--- title: Kiroku Cancellation Policy description: Information about our cancellation policy for Kiroku account holders --- [Skip to content](https://help.trykiroku.com/kiroku-cancellation-policy#main-content) English Show submenu for translations [Contact Us](https://help.trykiroku.com/kb-tickets/new) [![Kiroku transparent green logo](https://help.trykiroku.com/hs-fs/hubfs/Brand%20Assets/Logo%20Assets/Kiroku%20transparent%20green%20logo.png?width=100&height=100&name=Kiroku%20transparent%20green%20logo.png)](https://editor.trykiroku.com/login) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://help.trykiroku.com/kb-tickets/new) - [Contact us](https://help.trykiroku.com/kb-tickets/new) [Contact us](https://help.trykiroku.com/kb-tickets/new) Welcome to Kiroku's Help Centre! - There are no suggestions because the search field is empty. 1. [Kiroku Help](https://help.trykiroku.com/) 2. [Account](https://help.trykiroku.com/account) 3. [Your Subscription](https://help.trykiroku.com/account#your-subscription) # Kiroku Cancellation Policy ## Information about our cancellation policy for Kiroku account holders ### As a Kiroku account holder, you are responsible for [managing your plan, subscription and billing](https://help.trykiroku.com/subscription-and-billing) through your account. You can cancel your Kiroku subscription at any time. To manage your subscription, [click here](https://editor.trykiroku.com/subscriptions). ### Billing cycles If you are a **monthly** subscriber who wants to cancel, you must do so before your next billing cycle starts, or you will be charged for the following month on your renewal date.  If you are an **annual** subscriber who wants to cancel during your billing cycle, note that you will not get a refund on the remaining cycle. You can cancel at any point during your billing cycle and will continue having access to Kiroku until the end of this billing cycle. You can log in to your account and [go to this page](https://editor.trykiroku.com/subscriptions) to see your renewal date and amount. ### Trial periods Kiroku offers a free trial period, at which point your chosen plan and billing cycle will begin. You are notified of the date when your first payment will be taken, and its amount, at the point when you provide your card details. If you would like to cancel, you need to do this before your billing cycle begins. ### Refunds We cannot offer refunds if you fail to cancel before your renewal date. If you feel that there has been a problem with your payment or cancellation request, please contact us [using this form](https://help.trykiroku.com/kb-tickets/new). Kiroku subscriptions work on a recurring basis, as stated at the point at which you created your account. Whether this is monthly or annual will depend on your chosen billing cycle. ### Offers Sign-up offers apply only to the subscription you start with. They do not carry over to future subscriptions. If you begin a subscription using an offer and later cancel, the offer will end. Any new subscription you start will be charged at the standard rate with no previous offers applied. ### Practices The practice payer is responsible for managing the practice plan subscription. Any changes to the plan must be made by contacting [support@trykiroku.com](mailto:support@trykiroku.com).   *This cancellation policy was updated on the 17th of November 2025 for clarity purposes.* - [Getting started](https://help.trykiroku.com/getting-started#main-content) - [FAQs](https://help.trykiroku.com/getting-started#faqs) - [Kiroku Templates](https://help.trykiroku.com/getting-started#kiroku-templates) - [Note templates & appointments](https://help.trykiroku.com/note-templates-appointments#main-content) - [Creating Notes](https://help.trykiroku.com/note-templates-appointments#creating-notes) - [Editing Note Templates](https://help.trykiroku.com/note-templates-appointments#editing-note-templates) - [Note FAQs](https://help.trykiroku.com/note-templates-appointments#note-faqs) - [AI Notes Features](https://help.trykiroku.com/note-templates-appointments#ai-notes-features) - [Docs](https://help.trykiroku.com/docs#main-content) - [Using Docs](https://help.trykiroku.com/docs#using-docs) - [Creating and Editing Doc Templates](https://help.trykiroku.com/docs#creating-and-editing-doc-templates) - [Docs FAQs](https://help.trykiroku.com/docs#docs-faqs) - [Account](https://help.trykiroku.com/account#main-content) - [Account FAQs](https://help.trykiroku.com/account#account-faqs) - [Your Subscription](https://help.trykiroku.com/account#your-subscription) - [FAQs](https://help.trykiroku.com/faqs#main-content) - [Kiroku Features](https://help.trykiroku.com/faqs#kiroku-features) - [Troubleshooting](https://help.trykiroku.com/troubleshooting) [![Screenshot 2025-05-07 at 12.04.48 PM](https://help.trykiroku.com/hs-fs/hubfs/Screenshot%202025-05-07%20at%2012.04.48%20PM.png?width=137&height=50&name=Screenshot%202025-05-07%20at%2012.04.48%20PM.png "Screenshot 2025-05-07 at 12.04.48 PM")](https://trykiroku.com/) **Contact us: Chat** is found at the bottom right of your screen on the website or when logged in You can email us at **support@trykiroku.com** To **WhatsApp** us scan the code below: ![Screenshot 2024-04-23 at 4.00.23 pm](https://help.trykiroku.com/hs-fs/hubfs/Screenshot%202024-04-23%20at%204.00.23%20pm.png?width=172&height=174&name=Screenshot%202024-04-23%20at%204.00.23%20pm.png) [mailto:Support@trykiroku.com](mailto:Support@trykiroku.com) Copyright © 2026, Kiroku Limited Registered Office: 20 Wenlock Road, London, England, N1 7GU Registered Number: 10775183 in England & Wales. ![Instructions for use](https://help.trykiroku.com/hs-fs/hubfs/Compliance/Instructions%20for%20use.png?width=66&height=48&name=Instructions%20for%20use.png)