How do you maintain privacy and patient confidentiality?

Patient data in notes templates

Patient names or identifiable information are not intended to be entered into your Kiroku notes. However, if anything does happen to be entered, rest assured that all data is encrypted end-to-end and stored in local (London-based) servers. Data for Australian customers is stored locally in Australia.

Patient data in Docs (Kiroku Pro only)

If you are sending documents to patients digitally using Kiroku Docs any patient identifiable information is held digitally in an encrypted format. We use local (London-based) servers, and our security is at the highest level. Data for Australian customers is stored locally in Australia.

Generative AI 

Some of our features use generative AI. However, all data is encrypted end-to-end, and your data is never used to retrain the model. Our AI systems are designed with transparency, accuracy, and patient safety as top priorities.

Voice recordings

At Kiroku, recordings you uploaded or made during your consultation are never stored - only transcribed, and then the recording is removed.

Your data and Kiroku

We do hold information about you, the Kiroku user. This information is kept in line with our Privacy Policy and other legislation such as GDPR.

Your data will never be shared without your explicit consent 📄

You can amend your marketing communication preferences at the bottom of any email Kiroku sends.

If you have opted in to SMS communications with Kiroku, you can opt out by following the instructions at the end of any text message.