--- title: My note text loses formatting in the PMS description: Formatting may depend on your PMS --- [Skip to content](https://help.trykiroku.com/my-note-text-loses-formatting-in-the-pms#main-content) English Show submenu for translations [Contact Us](https://help.trykiroku.com/kb-tickets/new) [![Kiroku transparent green logo](https://help.trykiroku.com/hs-fs/hubfs/Brand%20Assets/Logo%20Assets/Kiroku%20transparent%20green%20logo.png?width=100&height=100&name=Kiroku%20transparent%20green%20logo.png)](https://editor.trykiroku.com/login) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://help.trykiroku.com/kb-tickets/new) - [Contact us](https://help.trykiroku.com/kb-tickets/new) [Contact us](https://help.trykiroku.com/kb-tickets/new) Welcome to Kiroku's Help Centre! - There are no suggestions because the search field is empty. 1. [Kiroku Help](https://help.trykiroku.com/) 2. [Troubleshooting](https://help.trykiroku.com/troubleshooting) # My note text loses formatting in the PMS ## Formatting may depend on your PMS Kiroku Notes uses some formatting to make Notes easier to read. For example, you can build line headers at the start of lines that appear as bold text. Most practice management systems (PMS)/ clinical system/electronic health record (EHR) systems allow your Kiroku Notes formatting to be kept. ### **How to work out if your PMS accepts formatting** To test if your PMS accepts formatting or not, we suggest trying to paste your notes into a Word document or something similar (e.g. [https://write-box.appspot.com/](https://write-box.appspot.com/)) If the formatting of your Kiroku notes is maintained e.g. bold line headers still appear in Word but not in your practice management/clinical system, then it is the system that does not allow formatting. ### Turn off formatting for your notes Enabling the "Copy notes as plain text only" [option in your Settings](https://help.trykiroku.com/customising-your-kiroku-settings) strips any formatting when you copy notes, so only the plain text is copied to your clipboard. This is particularly helpful if your practice management software, such as R4, doesn't handle formatted text correctly, notes are taking up too much space, or you're seeing layout issues when pasting. - [Getting started](https://help.trykiroku.com/getting-started#main-content) - [FAQs](https://help.trykiroku.com/getting-started#faqs) - [Kiroku Templates](https://help.trykiroku.com/getting-started#kiroku-templates) - [Note templates & appointments](https://help.trykiroku.com/note-templates-appointments#main-content) - [Creating Notes](https://help.trykiroku.com/note-templates-appointments#creating-notes) - [Editing Note Templates](https://help.trykiroku.com/note-templates-appointments#editing-note-templates) - [Note FAQs](https://help.trykiroku.com/note-templates-appointments#note-faqs) - [AI Notes Features](https://help.trykiroku.com/note-templates-appointments#ai-notes-features) - [Docs](https://help.trykiroku.com/docs#main-content) - [Using Docs](https://help.trykiroku.com/docs#using-docs) - [Creating and Editing Doc Templates](https://help.trykiroku.com/docs#creating-and-editing-doc-templates) - [Docs FAQs](https://help.trykiroku.com/docs#docs-faqs) - [Account](https://help.trykiroku.com/account#main-content) - [Account FAQs](https://help.trykiroku.com/account#account-faqs) - [Your Subscription](https://help.trykiroku.com/account#your-subscription) - [FAQs](https://help.trykiroku.com/faqs#main-content) - [Kiroku Features](https://help.trykiroku.com/faqs#kiroku-features) - [Troubleshooting](https://help.trykiroku.com/troubleshooting) [![Screenshot 2025-05-07 at 12.04.48 PM](https://help.trykiroku.com/hs-fs/hubfs/Screenshot%202025-05-07%20at%2012.04.48%20PM.png?width=137&height=50&name=Screenshot%202025-05-07%20at%2012.04.48%20PM.png "Screenshot 2025-05-07 at 12.04.48 PM")](https://trykiroku.com/) **Contact us: Chat** is found at the bottom right of your screen on the website or when logged in You can email us at **support@trykiroku.com** To **WhatsApp** us scan the code below: ![Screenshot 2024-04-23 at 4.00.23 pm](https://help.trykiroku.com/hs-fs/hubfs/Screenshot%202024-04-23%20at%204.00.23%20pm.png?width=172&height=174&name=Screenshot%202024-04-23%20at%204.00.23%20pm.png) [mailto:Support@trykiroku.com](mailto:Support@trykiroku.com) Copyright © 2026, Kiroku Limited Registered Office: 20 Wenlock Road, London, England, N1 7GU Registered Number: 10775183 in England & Wales. ![Instructions for use](https://help.trykiroku.com/hs-fs/hubfs/Compliance/Instructions%20for%20use.png?width=66&height=48&name=Instructions%20for%20use.png)