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How can I send you a screenshot?

If you're having trouble using Kiroku or experiencing an issue we may ask you to provide a screenshot/screen rocording. This is a guide on how to do this using different methods/platforms.

Take a photo or video of your computer screen with your phone:

One of the simplest ways to record your computer screen is to use your mobile phone. You can then easily send us the recording or photo via WhatsApp or email Support@trykiroku.com.
Scan the below QR to open our WhatsApp. 

Screenshot 2024-04-23 at 4.00.23 pm

Using the screenshot tool in the in-product chat

Our in-product chat has a built-in screenshot tool. 

Screenshot_Button

Manually doing a screen capture

On a Mac:

1. Capture the entire screen:

  • Press Command (⌘) + Shift + 3 simultaneously.
  • The screenshot will be saved to your desktop.

2. Capture a selected portion of the screen:

  • Press Command (⌘) + Shift + 4.
  • Drag to select the portion of the screen you want to capture.
  • Release the mouse button.
  • The screenshot will be saved to your desktop.

3. Capture a specific window:

  • Press Command (⌘) + Shift + 4 followed by the Spacebar.
  • Click on the window you want to capture.
  • The screenshot will be saved to your desktop.

On a PC (Windows):

1. Capture the entire screen:

  • Press PrtScn (Print Screen) key. On some keyboards, it might be labeled as PrtSc or similar.
  • The screenshot is copied to your clipboard and can be pasted into an image editor or document.

2. Capture the active window:

  • Press Alt + PrtScn.
  • The screenshot of the active window is copied to your clipboard.

3. Capture a selected portion of the screen (Windows 10 and later):

  • Press Windows key + Shift + S.
  • Drag to select the portion of the screen you want to capture.
  • The screenshot is copied to your clipboard and can be pasted into an image editor or document.

4. Capture a specific window (Windows 10 and later):

  • Press Alt + PrtScn.
  • The screenshot of the active window is copied to your clipboard.

On an iPad:

1. Capture the entire screen:

  • Press the Top Button (also known as the Sleep/Wake or Power button) located on the top-right or top-left edge of the iPad.
  • Simultaneously press the Home button (the circular button on the front bezel).
  • Quickly release both buttons.
  • The screen will flash, and you'll hear a camera shutter sound if your sound is enabled. The screenshot is saved to your Photos app.

2. Capture the entire screen (iPad Pro models without a Home button):

  • Press the Top Button (the button on the top edge of the iPad).
  • Simultaneously press the Volume Up button.
  • Quickly release both buttons.
  • The screen will flash, and you'll hear a camera shutter sound. The screenshot is saved to your Photos app.

3. Capture a selected portion of the screen (iPadOS 15 and later):

  • Open the screen or app you want to capture.
  • Swipe up from the bottom corner or press the Power Button + Volume Up Button at the same time.
  • Drag to select the portion of the screen you want to capture.
  • Release your finger.
  • The screenshot is saved to your Photos app.

Once you've taken a screenshot on your iPad, you can find and view it in the Photos app. From there, you can edit, share, or delete the screenshot as needed.