1. Kiroku Help
  2. Troubleshooting

How can I send you a screenshot?

If you're having trouble using Kiroku or experiencing an issue we may ask you to provide a screenshot. This is a guide on how to do this using different platforms.

On a Mac:

1. Capture the entire screen:

  • Press Command (⌘) + Shift + 3 simultaneously.
  • The screenshot will be saved to your desktop.

2. Capture a selected portion of the screen:

  • Press Command (⌘) + Shift + 4.
  • Drag to select the portion of the screen you want to capture.
  • Release the mouse button.
  • The screenshot will be saved to your desktop.

3. Capture a specific window:

  • Press Command (⌘) + Shift + 4 followed by the Spacebar.
  • Click on the window you want to capture.
  • The screenshot will be saved to your desktop.

On a PC (Windows):

1. Capture the entire screen:

  • Press PrtScn (Print Screen) key. On some keyboards, it might be labeled as PrtSc or similar.
  • The screenshot is copied to your clipboard and can be pasted into an image editor or document.

2. Capture the active window:

  • Press Alt + PrtScn.
  • The screenshot of the active window is copied to your clipboard.

3. Capture a selected portion of the screen (Windows 10 and later):

  • Press Windows key + Shift + S.
  • Drag to select the portion of the screen you want to capture.
  • The screenshot is copied to your clipboard and can be pasted into an image editor or document.

4. Capture a specific window (Windows 10 and later):

  • Press Alt + PrtScn.
  • The screenshot of the active window is copied to your clipboard.

On an iPad:

1. Capture the entire screen:

  • Press the Top Button (also known as the Sleep/Wake or Power button) located on the top-right or top-left edge of the iPad.
  • Simultaneously press the Home button (the circular button on the front bezel).
  • Quickly release both buttons.
  • The screen will flash, and you'll hear a camera shutter sound if your sound is enabled. The screenshot is saved to your Photos app.

2. Capture the entire screen (iPad Pro models without a Home button):

  • Press the Top Button (the button on the top edge of the iPad).
  • Simultaneously press the Volume Up button.
  • Quickly release both buttons.
  • The screen will flash, and you'll hear a camera shutter sound. The screenshot is saved to your Photos app.

3. Capture a selected portion of the screen (iPadOS 15 and later):

  • Open the screen or app you want to capture.
  • Swipe up from the bottom corner or press the Power Button + Volume Up Button at the same time.
  • Drag to select the portion of the screen you want to capture.
  • Release your finger.
  • The screenshot is saved to your Photos app.

Once you've taken a screenshot on your iPad, you can find and view it in the Photos app. From there, you can edit, share, or delete the screenshot as needed.