--- title: How We Handle Support Queries (Email, Chat and SMS) description: Our support channels, response times, and what to expect after you get in touch --- [Skip to content](https://help.trykiroku.com/customer-support-at-kiroku#main-content) English Show submenu for translations [Contact Us](https://help.trykiroku.com/kb-tickets/new) [![Kiroku transparent green logo](https://help.trykiroku.com/hs-fs/hubfs/Brand%20Assets/Logo%20Assets/Kiroku%20transparent%20green%20logo.png?width=100&height=100&name=Kiroku%20transparent%20green%20logo.png)](https://editor.trykiroku.com/login) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://help.trykiroku.com/kb-tickets/new) - [Contact us](https://help.trykiroku.com/kb-tickets/new) [Contact us](https://help.trykiroku.com/kb-tickets/new) Welcome to Kiroku's Help Centre! - There are no suggestions because the search field is empty. 1. [Kiroku Help](https://help.trykiroku.com/) 2. [FAQs](https://help.trykiroku.com/faqs) # How We Handle Support Queries (Email, Chat and SMS) ## Our support channels, response times, and what to expect after you get in touch At Kiroku, we always aim to respond to support queries as promptly and thoroughly as possible. You can contact us via email, online chat, online form, WhatsApp, or SMS. All of these messages come to the same inbox for us, so there’s no need to send your query through multiple channels - this won't speed up our response.  Our online chat may ask a few quick questions or use AI to suggest answers before passing you through to our team. We’ve set this up intentionally in areas where we know it can genuinely resolve things faster. If you do still need us, you’ll always be able to get through to a member of the team. As a small team, we have just one person handling the majority of inbound communications - Our Customer Success Manager, Bryony. She also supports other areas of the business, so while we always do our best to respond quickly, we may not be able to reply immediately. We do our best to prioritise urgent requests and aim to respond to all messages within 1 working day (UK working hours).  Key points: - We are only available to respond within UK working hours - We have just one person handling support so we can't always respond immediately - There’s no need to send the same message across multiple channels - Urgent issues/requests will be prioritised - We aim to respond within 1 working day - [Getting started](https://help.trykiroku.com/getting-started#main-content) - [FAQs](https://help.trykiroku.com/getting-started#faqs) - [Kiroku Templates](https://help.trykiroku.com/getting-started#kiroku-templates) - [Note templates & appointments](https://help.trykiroku.com/note-templates-appointments#main-content) - [Creating Notes](https://help.trykiroku.com/note-templates-appointments#creating-notes) - [Editing Note Templates](https://help.trykiroku.com/note-templates-appointments#editing-note-templates) - [Note FAQs](https://help.trykiroku.com/note-templates-appointments#note-faqs) - [AI Notes Features](https://help.trykiroku.com/note-templates-appointments#ai-notes-features) - [Docs](https://help.trykiroku.com/docs#main-content) - [Using Docs](https://help.trykiroku.com/docs#using-docs) - [Creating and Editing Doc Templates](https://help.trykiroku.com/docs#creating-and-editing-doc-templates) - [Docs FAQs](https://help.trykiroku.com/docs#docs-faqs) - [Account](https://help.trykiroku.com/account#main-content) - [Account FAQs](https://help.trykiroku.com/account#account-faqs) - [Your Subscription](https://help.trykiroku.com/account#your-subscription) - [FAQs](https://help.trykiroku.com/faqs#main-content) - [Kiroku Features](https://help.trykiroku.com/faqs#kiroku-features) - [Troubleshooting](https://help.trykiroku.com/troubleshooting) [![Screenshot 2025-05-07 at 12.04.48 PM](https://help.trykiroku.com/hs-fs/hubfs/Screenshot%202025-05-07%20at%2012.04.48%20PM.png?width=137&height=50&name=Screenshot%202025-05-07%20at%2012.04.48%20PM.png "Screenshot 2025-05-07 at 12.04.48 PM")](https://trykiroku.com/) **Contact us: Chat** is found at the bottom right of your screen on the website or when logged in You can email us at **support@trykiroku.com** To **WhatsApp** us scan the code below: ![Screenshot 2024-04-23 at 4.00.23 pm](https://help.trykiroku.com/hs-fs/hubfs/Screenshot%202024-04-23%20at%204.00.23%20pm.png?width=172&height=174&name=Screenshot%202024-04-23%20at%204.00.23%20pm.png) [mailto:Support@trykiroku.com](mailto:Support@trykiroku.com) Copyright © 2026, Kiroku Limited Registered Office: 20 Wenlock Road, London, England, N1 7GU Registered Number: 10775183 in England & Wales. ![Instructions for use](https://help.trykiroku.com/hs-fs/hubfs/Compliance/Instructions%20for%20use.png?width=66&height=48&name=Instructions%20for%20use.png)