Understanding Kiroku Credits

What are credits?

Credits are used when you generate content using specific features in Kiroku, such as AI Voice notes or Docs.

How many credits do I get?

• Essential plan - 500 credits per month

• Pro plan - Unlimited credits

• During your free trial - Unlimited credits

• On a Practice plan - Unlimited credits

If you’re on the Essential plan and need more credits, you can enable pay-as-you go to continue. 

Credit usage by feature

Different features use different amounts of credits. Here's a breakdown:

Feature	Credits Used
Co-Pilot (AI Voice)	3
Freestyle (AI Voice)	3
Doc Creation	80
AI Editor (per appointment)	2

So what could 500 credits actually get me?

Here are some examples:

• 166 Co-Pilot/Freestyle appointments

  OR

• 100 Co-Pilot/Freestyle appointments AND 100 uses of AI Editor

  OR

• 6 Docs

When are credits deducted?

We’ve designed credits to be fair and predictable - you’re only charged for successful results you can actually use.

• AI Voice appointments (Co-Pilot and Freestyle) are charged per appointment and only once the note is copied

• AI Editor is charged per appointment, not per message or request

• No charge for errors - if something fails, you won’t lose credits

• No minimum thresholds - there’s no minimum recording length or transcript size required

When do my credits reset?

• Credits reset based on your subscription start date, not the calendar month.

  • Monthly subscription: Your credits reset monthly on your billing date
  • Annual subscription: Your credits reset monthly, in line with your subscription start date

• You can check your credit cycle start/end date from the Subscriptions tab in your Settings

• No rollover - unused credits do not carry over to the next cycle/month

What happens when I run out of credits?

• You won’t be able to use credit-based features

• You'll have the option to enable pay-as-you-go

• If you enable pay-as-you-go:

  • You can immediately continue using features after your included credits are used
  • Additional usage is billed at a per-credit rate - meaning you're charged just for the additional credits you actually use
  • You can set a spending cap to control how much extra you’re charged
  • Once you hit your cap, usage will stop until your credits reset or you increase your limit
  • Once set, your pay-as-you-go limit will stay the same each month until you choose to change it.

Where can I adjust my pay-as-you-go limit?

You can review and adjust your pay-as-you-go limit from the Usage tab in Kiroku's Settings

When will I be charged for pay-as-you-go usage?

Pay-as-you-go usage is billed in arrears. This means:

For monthly subscriptions, pay-as-you-go usage is billed at the end of your billing cycle and will be added to your standard monthly invoice.

For annual subscriptions, pay-as-you-go usage is billed monthly in line with your subscription start date. An invoice will be created each month for this charge. 

How much do pay-as-you-go credits cost?

For reference:

• A Co-Pilot or Freestyle appointment is 3 credits - so this would cost: £0.15+VAT/$0.24USD/$0.33AUD

• 500 credits would cost £25+VAT/$40USD/$55AUD
  See here what 500 credits could get you

Where can I track my credit usage?

Essential users can track credit usage from the Usage tab in Kiroku's Settings. Here you'll find a full log of credit activity (searchable by date range), your remaining balance, your renewal date, and your pay-as-you-go settings.

As you approach your credit limit, you’ll see warnings in Kiroku. If you reach your limit, you’ll be directed to increase your pay-as-you-go limit, upgrade to Pro, or wait until your credits reset.